Fill out our form below to get your product(s) warranty registered!
LIMITED 1 YEAR WARRANTY
WHAT IS COVERED
DK2 Inc. warrants to the original purchaser of any DK2 product that it will be free and clear of manufacturing defects in workmanship and materials under normal use and service for a period of one (1) year from the date of the original purchase.
DK2 will not accept returns past 30-days if your product is in original condition, if your product has a manufacturer defect or damaged parts, the time limit is then increased to one (1) year.
Your 1-year warranty DOES NOT cover “disposable parts” such as blades, teeth, hardware (nuts, bolts, springs, etc.), winch straps, cable or rope (winches), electrical (charging cables), belts, chains, tires, bearings or hub assemblies, plow springs, plow markers, plow snow deflectors, dust caps and scraper blades, as well as labor and installation charges, and delivery and/or shipping charges (unless due to DK2 error)
If within one (1) year (if your product has a manufacturer defect or damaged parts) from the original date of purchase, DK2 will replace, or supply any defective part at our option. Upon expiry of one (1) year, DK2 will have no further liability related to the product. DK2 does not authorize any party, including its authorized distributors or dealers, to offer any other warranty on behalf of DK2 Inc. THIS WARRANTY DOES NOT COVER OR APPLY TO:
(a) Damage to the product due to misuse, mishandling and abuse
(b) Improper installation, maintenance and storage
(c) Expendable parts such as nuts and bolts, pins and springs
(d) Normal wear and tear
(e) Consequential damage & incidental damages such as damage to persons or property
PROCEDURE FOR OBTAINING A RETURN AUTHORIZATION
Within the one (1) year warranty period, the purchaser of the product must notify an authorized distributor or dealer of the claimed defect and provide proof of original purchase. At this time the validity of the claim will be determined and a Return Goods Authorization Number (RGA) will be issued if approved. No returned product will be accepted under warranty unless accompanied by an RGA# issued by Detail K2 Inc.
RESOLUTION FOR A DEFECTIVE PRODUCT
Detail K2 Inc. will at its option repair or replace the defective product covered by this warranty. The repaired product will be shipped to the purchaser upon completion. All transportation charges shall be the responsibility of the purchaser. Any damage in transit will be the responsibility of the carrier or at the risk of the purchaser.
Please complete the following Warranty Card to ensure that all necessary information is on record should you ever have a problem with your trailer.
**WARRANTY CLAIMS WILL NOT BE SUBMITTED UNTIL ALL INFORMATION ABOVE HAS BEEN PROVIDED. WARRANTY PROCESSING WILL BE DELAYED UNTIL ALL REQUIRED INFORMATION HAS BEEN PROVIDED**