Knowledge Base
Search our articles or browse by category below
General
(8)
When you purchase a product from our website, you will first receive an order confirmation email. Once we ship your product, we will send you a shipment confirmation email containing your tracking code and carrier service provider. Below is a table of carrier service providers we use to get your products delivered in a timely manner.
| Carrier Code | Service Provider |
| UP_DK2_BUR | UPS (Canada) |
| UP_DK2_TOL | UPS (USA East) |
| UP_DK2_VEG | UPS (USA West) |
| ESTES | Estes |
| EXLA | Estes |
| OLD_DOM_US | Old Dominion (USA) |
Yes! We sell every product (excluding retailer exclusives) in our online store here! You can browse by product category, or use the search bar at the top right-hand side of the website to find what you're looking for.
You can either purchase a DK2 product right here on our website, or you can find us on a variety of retailer websites!
No you cant pick up an order from any DK2 location
In most cases the product does not come assembled. Assembly is required and resources are available including our assembly videos at detailk2.com/videos
No we do not but you can ask your seller or local mechanic.
Our hours operation are 8:00AM – 4:00 PM EST Monday to Friday
Our products are manufactured in Asia and Canada.
ELITE ENERGY
(7)
The ELITE ENERGY battery life while running ELITE ENERGY equipment ranges from 45 minutes to 1 hour. Due to the nature of each individual product, run-times will vary between the chipper, log splitter, leaf blower, and pressure washer. The main culprits of variance are (1) load, and (2) intermittence.
You will need to purchase an ELITE ENERGY™ Power Console in order to feed power to your ELITE ENERGY™ Battery for off-grid power replenishment.
With the standard 200W charging cable, it takes around 4-5 hours to charge your battery to the recommended capacity of 80%. With the ELITE ENERGY OPECHF 2000W Power Console, it will take 50 minutes to charge your battery to the recommended capacity of 80%.
Yes. First you will need to purchase the ELITE ENERGY OPECHF 2000W Power Console in order to accomplish this hook-up. Just use the XT60 connector provided with the purchase of your Power Console and plug it into the DC IN port, then connect the AC power line from the EXTENSION BATTERY PORT on the Power Console to the BATTERY OUTPUT PORT on your Battery. Ensure your vehicle's engine is running and do not leave your vehicle unattended while charging the battery.
You can expand your portable power with up to 3,072Wh of capacity by using 3 x ELITE ENERGY™ OPE100 1,024Wh batteries connected to 1 x ELITE ENERGY™ OPECHF Power Console. To accomplish this, you will have to use the AC power cords provided to connect each BATTERY OUTPUT PORT on the Batteries to each EXTENSION BATTERY PORT on the Power Console.
Lithium-ion battery charging is quite unique, the charging speed tapers off above 80%. Think of cars in a parking lot, and think of the lithium ions as the cars trying to find a parking spot. The more full the parking lot, the longer it takes for the car to find a spot to park.
We have a full table of charging speeds and the most common runtimes made up just for you. Click on "Read More" to learn about portable power station charge speeds and runtimes when running with 1, 2, or 3 batteries simultaneously.
Snow Plows
(10)
It is important to check all nuts and bolts and ensure they are tight before you plow. You can put dielectric grease (petroleum jelly) on the grey quick connection to avoid electrical issues.
You cannot fix your winch pin, the winch pin is now compromised. Please contact support@detailk2.com or visit https://detailk2.com/warranty and submit a warranty claim.
This is a very common mistake customers make during assembly. The middle section of the scraper blade is the longest piece and the two short ones go on the ends. If they aren’t lining up try flipping the scraper blade over.
The 35 AMP circuit breaker is necessary to prevent possible electrical damage to either the winch or the vehicle’s electrical system. You connect it to the red wire going from the control box to the battery.
Ensure you have read and understand your provided DK2 snowplow manual and follow all instruction before use, this will prevent any potential damage to your vehicle or snowplow. Our snowplows are designed to minimize the wear and tear on your vehicle. We recommend you remove your snowplow when it is not in use.
The T-frame (Universal) style snow plows (Hitch-Mounted Series) mount on to any vehicle with a standard 2” class III front mount receiver. The custom mount snow plows (Summit II, Rampage II, Storm II) use a set of vehicle specific mounting brackets joined by a cross member which connects the plow frame to the frame of your vehicle.
First thing you should do is double check you have the proper custom mount for your vehicle. You can check our mount guide at https://detailk2.com/snow-plows-mount-guide. It is important to loosely install both left and right mounting brackets first. Then loosely install the cross member between the left and right bracket. Go back and tighten left and right bracket then finally the cross member should be tightened into place. Please note: there may be non-essential parts that will need to be removed before installation of the custom mount kit (i.e. front skirt, tow bar, etc.). If you require further assistance, don't hesitate to reach out to support@detailk2.com and we will provide assistance.
To ensure compliance with road safety and regulation, a snowplow light kit is required in order to drive on any road. Please abide by local road laws and regulations as they can vary by location. We recommend you stay off of highways and stick to streets instead. Before driving on any road, it is always important make sure the safety clips or the hitch pin are secured and your plow is safely mounted to your vehicle. You are required to use the safety chain while you aren’t plowing to take stress off your winch strap.
The operator of the plow can decide how high to set the skid shoes. We recommend setting them about 1/4 of an inch below the scraper blade. The skid shoes will help protect the surface you are plowing and also prevent wear on your scraper blade.
Yes you can drive on the highway with your plow but we do not recommend driving far distances with the plow on the front of your vehicle. If you are driving with the blade on make sure to angle the blade to the left or right.
Power Equipment
(10)
Kohler Engine Troubleshooting
Here are a few troubleshooting steps:
-
Ensure sufficient gas and oil is in engine because engine has a low-oil sensor (10W30 oil)
-
If it is a chipper, make sure nothing is jammed inside which is stopping the drum from rotating.
-
Make sure the fuel lever is all the way to the right.
-
Put choke halfway.
-
Make sure key is turned on/safety switch turned off (if your machine has one)
-
Put gas a bit past the turtle.
-
Make sure spark plug is in correctly.
-
If it still does not start and your machine has a key/safety switch, the key/safety switch wire could be faulty. To confirm, unplug the key/safety switch wire and then try starting up your engine. If it turns on, then the key/safety switch wire is faulty, and we can get a new one sent out to you.
If these steps do not work, please contact Kohler at enginefieldservice@kohler.com (1-800-544-2444) and they can provide you with more assistance as they cover the engine related issues. *For electric start models, if you continue to have issues starting your engine, please contact support@detailk2.com and we will provide further assistance.
Turn the key switch ON and try to start it.
Turn the key switch OFF and try to start it.
NO LUCK
Unplug the white connector on the handle from the key switch
Start the engine
Call us for a key switch replacement.
Connect the battery, red to positive and black to ground
Hold the safety shut off down on the handle
Lift your teeth off the ground, its direct drive.
Start the engine
Unplug the wires from the handle switch and try, if it did not start call us for a handle switch replacement
Tipping the machine to replace stump grinder teeth may cause oil lock, please review "How do I fix an oil lock" in this FAQ to get your machine back up and running properly.
Turn the key switch ON and try to start it.
Turn the key switch OFF and try to start it.
NO LUCK
Unplug the white connector from the key switch
Start the engine
Call us for a key switch replacement.
Turn the key switch ON and try to start it.
Turn the key switch OFF and try to start it.
NO LUCK
Unplug the white connector from the key switch
Start the engine
Call us for a key switch replacement.
-
99% of starting issues are due to sensitive or defective safety switches, not the engine.
-
Check oil level, halfway up on filler threads. 10W30
-
Check Gas Level
-
Make sure spark plus wire is seated on the plug
-
Make sure slap shut off switch on top of chute is turned and popped out (run position)
-
Make sure red bar is not pressed onto shutoff switch under chute. (Pull up on the red bar.)
-
Make sure feed roller cover is closed and safety switch is depressed
-
Make sure cutter wheel cover is closed and safety switch is depressed
-
Try to start - half choke, gas on air cleaner to the right, set to turtle, while cranking with key in right hand slide choke to the right slowly until fires.
-
If no fire, Unplug the connector for the TOP SLAP SWITCH
-
Try to start - If no fire, unplug the connector to the RED BAR switch
-
Try to start - Motor should fire
-
Call DK2 for warranty replace switch or technical help, 888-277-6960
-
Hydraulic OIL check and setup
-
Fill black canister with AW32
-
start engine
-
allow 5 mins for oil to fill new pump, hoses, valves, hydraulic feed wheel motor.
-
move the feed roller stick shift level (under feed chute in center) down to the feed position (down is feed, center is off, up is reverse)
-
Shut engine off
-
fill canister to about 1 inch from top, tighten sliver cap.
-
Starting engine with feed roller in off position is recommend in case you have wood in the chute cutting area.
-
To check your fluid level in the black canister, loosen the nut on top and read the dip stick.
99% of starting issues are due to safety switches open, not the engine.
Check oil level, halfway up on filler threads. 10W30
Check Gas Level
Make sure spark plug wire is seated on the plug
Check the slap shut off switch (if equipped on chute) is turned and popped out.
Check the red bar (if equipped) is not pressed down on the shutoff switch. (Pull up red bar)
Try to start - half choke, gas on air cleaner to the right, set to turtle, while cranking with key in right hand slide choke to the right slowly until fires.
If no fire, Unplug the connector for the SLAP SWITCH (if equipped)
Try to start.
If no fire, unplug the connector to the RED BAR switch (if equipped)
Try to start, motor should fire
If motor will not fire, trace the black conduit tube from the safety switches to the motor, unplug the green and white strip wire.
Start motor, do not operate with safety switches disabled or chutes while open for your safety.
Call DK2 for replacement switch or technical help, 888-277-6960
An oil lock occurs from tipping the machine or attempting to pull start an excessive amount of times. This causes the oil from the piston to move into the carburetor, preventing a spark that's required to start the engine. To fix an oil lock: 1. Sit unit upright 2. Unscrew oil bolt in the back of the engine to drain the oil 3. Take off yellow oil caps with dipsticks 4. Unplug spark plug and wipe off any oil 5. Let the unit sit like this overnight, the oil will drain back into the cylinder 6. Screw the bolt back onto the back of the engine again, ensure the bolt is tightly fastened. Plug in the spark plug, and top up the oil and screw in the yellow caps 7. If the unit smokes upon start, it's burning off excess oil and will go away after a moment
Winches
(10)
In order to ensure the correct winch selection and correct method of use please take time to read the following information.
Failure to select the correct winch and incorrect operation can potentially reduce the life cycle of your winch and result in premature failure.
Winches used under certain conditions i.e. Salvage, recovery and off road applications will require a much higher rated winch than that of a less frequently used winch used for a rolling load such as a small boat, caravan or car onto a trailer.
Winches mounted on a four wheel drive, or trailer can save a lot off effort. Selection of winch capacity for loading needs to be carefully considered. Winches need to be powerful enough to pull your vehicle whilst overcoming the added resistance caused by obstacles such as moving water, gradients, mud, snow or sand.
MAXIMUM LINE PULL OR RATING
This is the maximum effort that the winch can exert on a single line on the first layer of the winch drum.
As the layers of cable build up on the winch drum, the overall cable speed increases, however the rated line pull decreases at the same rate. By using a snatch block to obtain a "double line pull" you can in effect almost double the pulling capacity of your winch, whilst approximately halving the overall recovery speed.
It is good practice to use a snatch block when performing a "heavy" self recovery as it will decrease the current running through your electric winch motor and helps to prevent overheating and damage to the unit.
HOW TO WORK OUT THE CAPACITY OF WINCH YOU NEED
Ideally the rating of your winch should be in excess of 1.5 times the gross weight of your vehicle. Put simply, a 2 tonne Land Rover should be equipped with a winch with a capacity of 3.5 Tonnes or greater.
Vehicle recovery is a high risk activity. The risk can be reduced with some prior training, planning and preparation, and a disciplined approach to the recovery task.
Become familiar with the owner’s manual. Be sure to read and understand how to use your winch properly. Winches are used for pulling not for lifting. Be sure to choose the right winch for the job.
Winches are normally fitted to vehicles to provide a self-recovery capability, or to provide the capability to recover another vehicle, or to move heavy objects. A winch will be rarely suitable for recovery use without some additional equipment to compliment it. Some of the additional recovery equipment should include a snatch block, some “D” shackles, a short length of 3/8 inch chain, a tree trunk protector and a shovel.
OPERATOR TRAINING
A winch which is not used correctly is a significant safety risk. It is vitally important that the drivers of vehicles which are equipped with a winch are properly trained in its safe operation. Regular training and practice will ensure safer and more competent use during an emergency situation.
GENERAL SAFETY PRECAUTIONS
The following general safety precautions will reduce the risk:
Operator must be trained to know and understand the use of the winch and how to perform safe winching operations. Sturdy gloves must be worn to protect hands from injury, particularly when handling the wire rope.
Winches should never be submerged in water. If a winch is submerged it must be inspected and serviced by a technician immediately to prevent corrosion damage and to ensure its ongoing safety and reliability;
SAFETY PRECAUTIONS FOR PREPARING A RECOVERY TASK
The following safety precautions must be implemented when preparing a recovery task:
Practice using the winch before you need to use it.
Do not rush. Take the time to plan and prepare carefully.
Estimate the load to be winched.
Use the correct equipment and do not take shortcuts.
Recheck the condition of the wire winch rope and any other equipment being used for serviceability and any obvious damage.
Ensure that the winch controls (remote pendant) are not plugged into the winch while setting up.
Do not exceed the rated safety capacity of the wire rope. Use a double line (2:1) recovery layout if required. If the winch rope must be anchored back onto the winch vehicle when using a 2:1 layout do not attach it to the winch frame as this will double the forces acting on the frame. Attach it to the chassis.
Never use a winch as a hoist. Winches are for pulling not for lifting.
Do not use the winch rope as a tow rope.
Do not use the winch rope to secure cargo on a vehicle.
Do not attach a winch rope to a vehicle’s tow ball, axles or suspension.
Wear leather gloves when handling wire rope. Do not allow the rope to slide through the gloves .
Use the hook strap supplied with the winch to pull the winch rope from the drum.
Endeavor to set up the wire rope so that it is retrieved at a 90 degree angle to the winch drum. (straight pull) This will ensure that it is rewound onto the winch drum evenly and will avoid the damage and delays when over stacking and binding occur.
Do not hook the wire rope back onto itself. Use a choker chain or sling instead.
Remove any obstructions which may interfere with the safe winching operation.
Ensure that any anchors used are strong enough to hold the load .
Place a bag or a blanket over the winch rope to minimize cable whiplash damage if it breaks. In the absence of a bag or a blanket consider using a heavy jacket or leafy branches.
Only allow one person to handle the wire rope and the winch controls (remote pendant).
Establish no go safety zones for assistants and onlookers.
THINK SAFETY.
No, you cannot use your winch for lifting. You can only use a hoist, designed specifically for lifting objects.
Here is a calculation will help you choose the correct winch for your application, all winches are rated on a DEAD WEIGHT line pull and can pull in excess of the rating on rolling loads and wheels.
To calculate your line pull
Line Pull = W*(Gr+CF)
W= Weight
GR= Grade Resistance
CF= Coefficent of friction
For example you want to pull a steel bin on wheels up a 30% cement grade with a total weight of 5 tons, What line pull do i need?
Line pull = 5 tons * (.288+.2-.5) = 2.44 tons - 3.94 tons
All recovery winches whether they are 12v or 24v DC need to be powered by a heavy duty 12v or 24v battery or a series of batteries connected together.
All recovery winches from 8000-20000lbs are supplied with a ESB (Emergency Stop Button) this has to be installed in the positive line for safety cut off.
Negative earth leads are provided and MUST be connected to the main battery negative to create a good circuit, if your black earth cable is too short to reach the battery terminal a extension cable will be required (Can be bought separately).
All Ninja winches come complete with battery leads (Red & Black Long leads) and also the motor leads (Red & black Short leads). On installation of your new winch you first need to connect the black & red motor cables (short leads) to the winch motor from the solenoid box and then connect the positive (Red) and negative (BLACK) cables to the battery terminals.
If you choose to install your recovery winch using a prefabricated mounting plate (Sold separately) there are different models to suit different winches.
The following guide will help
On todays market there are only two types of batteries Leisure and Deep Cycle, both can be used as winching battery but MOST common is Deep Cycle (Starting Battery) with a minimum 650CCA.
Deep Cycle Batteries (Starting battery) are built to directly power electric motors, heating elements, winches, compressors, fridges, information processors and other electrical devices. they are designed to allow repeated full ’dis-charging’ and charging without shortening the lifespan of the battery.
An ordinary lead-acid car battery is kept topped-up all the time by the car alternator and never runs flat. If it does - its life will be foreshortened significantly as it cannot survive being below 90% charge for very long. This is a trade-off in the form of CCA power instead.
Deep Cycle Batteries by contrast are built with heavier charge and discharge cycles in mind and can be used up fully / remain uncharged for longer periods of time with less deterioration and fewer adverse affects on the overall performance.
Generally a 3 figure number the ‘Cold Cranking Amps’ (CCA) are the battery‘s ability to throw plenty of power into the starter motor and engine first thing in the morning or otherwise from ‘cold’.
The ‘cold’ refers to when the engine is started from cold - e.g. the engine has cooled to below a few degrees celsius whilst the vehicle has been parked up.
A cold engine, as opposed to one that has just been running at optimum temperature, will take more energy to start and thus needs plenty of CCA from the battery. The reason for this is that the moving parts of the engine when cold encounter more resistance as they move against one another. Metal (or metal alloy blends), similar to most materials contract and become physically smaller / tighter when cold. The amount of contraction may only be a few thousandths of a millimeter but in a car engine where mechanical tolerances are very fine - it can make, especially in older vehicle designs, a big difference to the job the starter motor has to do.
Diesel engines typically need more CCA for example than petrol equivalents due to them being a much heavier design in general. Diesel engines require certain parts of the engine to be heavier / thicker walled than their petrol siblings and need more CCA to crank them over at startup- especially in winter!
An older car that struggles to start because the engine isn‘t as free turning as a newer version simply needs a battery with 5-10% more CCA than the previous battery! More regular oil servicing will otherwise no doubt help...
PLEASE NOTE :
Your car can take a new battery with the same or more CCA but NOT less!
The charge that a battery holds can be likened to the usable amount of potential energy it has.
Similarly - to charge a battery is to increase that amount of energy to a certain extent so obviously a battery can be full or empty like a cup.
Ordinary Lead Acid batteries such as car batteries need to be regularly charged and kept topped up by the vehicle alternator to keep them working properly. If, for any reason the battery‘s energy levels fall below a certain amount and stay there for prolonged periods of time - it will become unreliable. By contrast a mismatching alternator fitted by a bad mechanic will slowly ruin the battery by overcharging it.
Most types of battery, whilst charging will feel warm to the touch. This is quite normal. If the battery(ies) start to feel too hot to touch then there may be a problem. During charging, lead acid car batteries generate a by product called oxyhydrogen gas. Oxyhydrogen gas in great quantity in an enclosed space can explode when exposed to sparks, lit cigarettes and so on.
When most types of battery have overheated the chemical compounds inside will change due to them having been cooked. Generally the unit will at best be unusable - at worst will melt, deform or explode, often into flames. Smoke or vapors from overheated batteries can also be very toxic. It is generally a good idea to keep the area around charging batteries well ventilated especially older technology.
Do not couple up any type of battery charger to a battery unless you are certain the pair are suited. Some combinations e.g. using grandads old charger on your AGM battery will probably, if not definitely cook it.
The same applies to mobile phones and laptops etc.
Pairing your Wireless Remote Control to your winch is very simple and straight forward. Watch one the videos below which shows the method of pairing the different remote control models to the winch.
Most common cause is the user has not installed batteries into the transmitter (handset), or other common causes are transmitter battery low, main power supply low, low voltage to the receiver or interference between transmitter and receiver.
If you have 2.4G wireless remote set then transmitters can be paired separately again, to pair a transmitter to receiver please follow these steps
See below in RED and also as follows.
It is also in the instructions manual under No. 7 Pairing.
To pair all you need to do is:
Turn off the power to the receiver
Turn off power to transmitter (handset)
Turn on power to transmitter (handset)
Press and hold IN & OUT buttons continuously
Turn on power to receiver
Release IN & OUT buttons (should get a sold red light on transmitter)
(If you don’t) Press green button on transmitter (handset)
Then press either IN or OUT to move winch.
Pairing complete
If transmitter and receiver still has a fault or will not pair the transmitter or the whole set should be replaced.
Trailers
(10)
This item is shipped from one of our 3 warehouses in a box, on a custom skid, delivered right to your door. Depending on the vendor, it may be shipped to a nearby store as well.
This trailer is fully powder coated steel. Any scratch that occurs on the trailer will cause the trailer to rust without proper protection. We recommend any rust prevention spray paint.
A 2-inch ball is used for all DK2 Trailers.
We try to use the same tires on each of our trailers, but some differ depending on the size of the trailer to accommodate its weight capacity. Please check the "Specifications" tab within the product's page to get its tire specification.
The warranty is 1 year from when you purchased the trailer from all manufacturers defects.
Yes, both side panels as well as the front and back gate can be removed on our 5X7 Trailer Models.
No, you cannot alter the trailer or use parts that don't match original specification of the product at purchase. Any alterations will result in the warranty becoming null and void.
No. The gate that comes with the MMT5X7 is not meant to drive up, it will be damaged if driven on. We recommend using the tilt feature if you are planning on using it to transport an ATV or Lawn Mower. You can also purchase one of our drive up gates.
Yes, all of our trailers are approved for speed limits present on all highways in North America.
Every trailer is equipped with a Certificate of Origin for customers who purchase the trailer in the United States and NVIS for customers who live in Canada. If you are having trouble with registration please email support@detailk2.com with a proof of purchase as well as a picture of the VIN plate on the side of the trailer and one of our team members will be of assistance.
Auto Accessories
(5)
This is simply because the ride at the rear of an RV or Trailer is significantly rougher when compared to the rear of a standard passenger vehicle. The reason for this is that the rear of an RV or travel trailer is typically extended well beyond the rear axle, which results in a see-saw like action when driving down the road that in turn creates a lot of extra movement on the hitch and bicycle carrier.
DK2 manufactures a locking hitch-pin (BCLHP100) that prevents theft of the product on selected models (HCC602, BCR690E)
Please refer to the user manual provided with your product at purchase for information on payload capacity, or visit your product's page on our website and navigate to the "Specifications" tab to find your product's payload capacity.
This is an extra level of safety to help keep your BCR690E secure during transport.
DK2 manufactures a waterproof cargo carrier bag that's designed to protect all cargo loaded into your HCC602 or HCC502A. You can purchase this product by visiting https://detailk2.com/shop-parts/p/hccb6020